Effective Performance Management

“What gets measured gets improved.”

Robin S. Sharma

How you measure performance is an important way to understand your business. A structured performance management system is more than just data, it’s about the people and the impact on behaviours.

We apply Operational Excellence and Lean thinking to review how business performance is managed through your current system. We will recommend performance metrics which add the most value and explain how they can be used to drive team discussions, improve dashboards and deliver positive outcomes.

We will focus on:

  • The purpose behind your performance measures
  • How your current measures align to outcomes
  • The behaviours your measures drive
  • Your current targets and KPIs
  • How your KPIs impact the customer experience
  • Visual Management
  • Your MI and reporting methods
  • Transparency and openness
  • The role of Leadership in effective performance management
  • Operational risks

Effective Performance Management

“What gets measured gets improved.”

Robin S. Sharma

How you measure performance is an important way to understand your business. A structured performance management system is more than just data, it’s about the people and the impact on behaviours.

We apply Operational Excellence and Lean thinking to review how business performance is managed through your current system. We will recommend performance metrics which add the most value and explain how they can be used to drive team discussions, improve dashboards and deliver positive outcomes.

We will focus on:

  • The purpose behind your performance measures
  • How your current measures align to outcomes
  • The behaviours your measures drive
  • Your current targets and KPIs
  • How your KPIs impact the customer experience
  • Visual Management
  • Your MI and reporting methods
  • Transparency and openness
  • The role of Leadership in effective performance management
  • Operational risks

What keeps you awake at night?

Let’s start collaborating.

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