“Paul worked with me on a significant step-change project in Developer Services and supported me on fundamental challenges. Paul worked collaboratively with all teams impacted by the end-to-end process, met with customers to understand their pain-points, developed a roadmap of new change initiatives, helped identify and implemented a number of quick win opportunities and encouraged a continuous improvement mind-set to deliver a permeant impactful change. Paul was open and honest, gained the trust of the team and went the extra mile by helping to resolve a high-risk problem. It was a pleasure working with Paul and I highly recommend his consultancy services for business change projects.”